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Custom software

The software your way of working needs.

CRMs, internal tools, portals and web apps built around your process, with defined data, roles and integrations.

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When it makes sense

  • The process lives across spreadsheets, chats and disconnected tools.
  • Standard software makes you work around its limitations.
  • You need a portal or software product with identifiable users and functions.

The outcome to agree

A usable first version of the agreed process: users can carry out the intended work and data reaches the right systems.

What we deliver

  • First-version workflows, screens, roles and permissions.
  • Backend, database, APIs and integrations required by the process.
  • Data import, if included, with checks and a transition plan.
  • Release, essential documentation, training and handover.

The first step

Custom software

If the problem needs definition, start with a bounded analysis: process, alternatives, first version and acceptance criteria. With a clear brief, we can start directly with a development milestone.

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A clear scope

  • Additional departments, features and integrations are agreed separately from the first version.
  • Code ownership, licences, accounts and any maintenance are explicit in the proposal.

Price and timing are defined for your case after the brief. Deliverables, access, ownership, licences and support are explicit in the proposal.

How we get there

  1. 01

    Map the process and alternatives: configure, integrate or build.

  2. 02

    Implement the first version with agreed milestones and reviews.

  3. 03

    Test complete workflows, reconcile data and support the release.

What we need from you

  • A decision maker for priorities and expected outcomes.
  • Real process examples, usable data and authorised access.
  • Constraints and users available to try the software.

Relevant experience

CGA Academy: an operational CRM

Matteo is Head of Tech at CGA Academy and oversees the architecture, development and integrations of its CRM. It demonstrates work on a real process, to be assessed against your needs.

Explore the experience →

Before we start

  • Yes. Client portals and software products can include login, roles and multiple organisations. We first define the version to build and management responsibilities.

Discuss this project

Price and timing are defined for your case after the brief. Deliverables, access, ownership, licences and support are explicit in the proposal.

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Guide: how to choose a CRM for SMEs →